Cancellation Policy

We understand that sometimes plans change. Please review our cancellation terms below.

Cancellation Window

  • You may cancel your order within 60 minutes of placing it.

  • After this window, your order may already be in processing and cannot be cancelled.

How to Cancel

  • To request a cancellation, email our support team at support@arevina.com within the allowed time.

  • Include your order number and the email address used at checkout.

After the Window

  • If your cancellation request is submitted after the 60-minute window, we may not be able to stop the order.

  • In this case, please refer to our Return & Refund Policy to start a return once your item is delivered.

Response Time

  • We aim to process cancellation requests within 2 hours during our business hours.

  • If your request is received outside our opening hours, we’ll review it as soon as we reopen.

Contact us

If you have any questions or problems, please feel free to reach out to us using the following information:

Email: support@arevina.com

Phone number: +44 741 863 8532

Business Address: Priors Hatch Priors Hatch Lane, HURTMORE, GODALMING GU7 2RJ, United Kingdom

Support Hours:

Monday to Friday: 9:00 AM – 4:30 PM (GMT)

Weekends: 11:00 AM - 3:00 PM (GMT)

We typically respond to emails within 6 hours after receiving them in business days, and up to 12 hours in weekends.